"Conficio":http://www.conficio.com/ aspires to create a new user experience for software documentation. Software documentation currently fails to serve the non technical users. They mostly have given up using it and complain about:

# I don't find what I'm looking for

# If I find something I don't understand it

# Documentation seems to be written in a foreign language

In our humble opinion software documentation needs a Plan-B: Change the user experience by:

# Demonstrating a function or feature instead of describing it with words. We do this with

# Applying smart search technology that is web based and finds help topics, even if the user does not know the exact keyword (hasn't mastered the foreign language)

Our first demonstration of these concepts is "Plan-B for OpenOffice.org":http://plan-b-for-openoffice.org/ and now includes "500+ screencasts":http://plan-b-for-openoffice.org/glossary/screencast (short videos) demonstrating features of OpenOffice.org, the free open source office suite. OpenOffice.org":http://openoffice.screencast-tutorials.com/